Lust
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Questions? Reach out to our team. We're here to support you. Your safety and satisfaction are our top priorities.
24/7 (12-hour response time)
Phone Support: Mon-Fri, 9a - 8p EST
24 Park Ave S., New York, NY
Operating in New York City's five boroughs
Proudly Certified
Safety Center
Your safety is our top priority. Follow these guidelines for safe dating:
Always meet in public places for initial meetings
Tell a friend about your date plans
Use our in-app video chat feature for first conversations
Trust your instincts and report any concerns
Keep conversations within the app until you're comfortable
Emergency Resources
In case of immediate danger, call 911
Additional Resources:
NYC Safe Dating Hotline: 1-800-XXX-XXXX (24/7)
NYPD Non-Emergency: 311
National Dating Safety Coalition: 1-888-XXX-XXXX
Community Guidelines
All members must follow our community guidelines to maintain a safe and respectful environment:
Practice explicit consent in all interactions
Respect boundaries and relationship agreements
No harassment or hate speech
No commercial solicitation
Accurate representation of self and intentions
Frequently Asked Questions
How do I verify my profile?
Profile verification requires a clear photo ID and a selfie. Upload both through your profile settings. Verification usually takes 1-2 hours during business hours.
How can I report inappropriate behavior?
Use the "Report" button on any profile or message, or contact our support team directly. All reports are handled confidentially and investigated within 24 hours.
What's your refund policy?
We offer a full refund within 14 days of subscription if you're not satisfied with our service. Contact support to process your refund.
How do I update my preferences?
Visit your Profile Settings to update your matching preferences, privacy settings, and notification preferences at any time.
How do I cancel my subscription?
Go to Settings > Subscription > Cancel Subscription. Your access will continue until the end of your billing period.
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